Support sessions
ApplySG offers training sessions and two kinds of clinic session. They help you learn the product, start configuring and get guidance for a specific use case. All sessions are currently free of charge.
Choose a session
| Session | Use it when | Format |
|---|---|---|
| Training session | You are onboarded and need guidance on building or configuring forms, workflows or settings. | On site, hands on. |
| Onboarding feasibility clinic | You have a use case and want to map its requirements to ApplySG. | Online, one hour. |
| Scheme configuration clinic | You have a specific use case, issue or complex set-up to configure or review. | Online, one hour. |
You can attend more than one type of session. A common path is a demo, then an onboarding feasibility clinic, then a training session once you start building. Later, a configuration clinic helps with advanced or use-case-specific needs.
Training sessions
Training sessions build confidence through guided, hands-on practice. Each session covers one domain.
| Detail | Value |
|---|---|
| Format | On site. The location is sent with the invitation at least 3 days before. |
| Length | 3 to 5 hours, depending on the domain. |
| Frequency | Every two weeks. |
| Size | Up to 30 participants. |
| Minimum | A session with fewer than 10 registered participants may be cancelled. Registered participants move to the next available session. |
The topic of each session is the domain with the most interested participants. When you register your interest, select the domain that you most want to attend. To register, use the training interest form.
| Domain | For | Portal | Length |
|---|---|---|---|
| ApplySG (Generic) | Generic applications | ApplySG Portal | 4 hours |
| ApplySG (Grants) | Grants and support schemes | Business Grants Portal | 6 hours |
| ApplySG (Internal) | Government internal workflows, such as HR and finance | ApplySG Portal (Public Officers) | 4 hours |
| ApplySG (Regulatory) | Regulatory approvals, such as licences and permits | ApplySG Portal | 5 hours |
Onboarding feasibility clinics
An onboarding feasibility clinic turns your business and operational needs into platform requirements, so that you can decide whether ApplySG fits. It suits early onboarding assessment, mapping your workflows, fields and roles to ApplySG, and clarifying scope before deeper configuration. Support is one to one or in a small group.
| Detail | Value |
|---|---|
| Format | Online. The Teams link arrives at least 3 days before. |
| Frequency | Every Tuesday and Wednesday, with five slots each week. |
| Length | One hour. |
When you book, select your domain, describe your use case and write down your questions, so that the team can assign suitable business analysts. Book an onboarding feasibility clinic.
Scheme configuration clinics
A scheme configuration clinic helps with a specific use case. It suits complex configurations or integrations, reviews of your form, workflow or API set-up, and blockers before go-live. Support is one to one or in a small group.
| Detail | Value |
|---|---|
| Format | Online. The Teams link arrives at least 3 days before. |
| Frequency | Every Wednesday, with three slots each week. |
| Length | One hour. |
When you book, select your domain, give your staging scheme details and describe your use case. Book a scheme configuration clinic.
Prepare for a session
Bring:
- Your form, workflow or scheme details.
- The questions or challenges you face.
- Screenshots, sample data or API details, for technical use cases.
- A TechPass account, if you have a staging account. Refer to the TechPass User Guide.
After you register, you receive a confirmation email with the session details.
Constraints and limitations
| Constraint | Detail |
|---|---|
| Slots | Clinic slots are limited. Book early. |
| Training minimum | Fewer than 10 registered participants may cancel a session. |
| Cost | Currently free of charge. |
Related content
- Contact ApplySG: other ways to get help.
- Assess and configure your scheme in staging: where clinics fit in onboarding.
